Skip to the end of the images gallery Navigation umschalten
Skip to the beginning of the images gallery Navigation umschalten
Kachestvo obsluzhivanija s tochki zrenija gostja
Rukovodstvo po povysheniju kachestva obsluzhivanija v gostinicah i restoranah
Paperback
96 Seiten
ISBN-13: 9783755734895
Verlag: Books on Demand
Erscheinungsdatum: 16.11.2021
Sprache: Russisch
Farbe: Nein
erhältlich als:
CHF 21.90
inkl. MwSt. / portofrei
Ihr eigenes Buch!
Werden Sie Autor*in mit BoD und erfüllen Sie sich den Traum vom eigenen Buch und E-Book.
Mehr erfahrenCompetition has increased dramatically in the hotel- and gastronomy sector. In addition to that, the expectations, wishes and demands of potential guests have changed substantially. So we have to take these factors in consideration as quality requirements, in order to compete in the market.
Our here described concept depicts international and regional trends, describes what an offer should like and the most important elements in quality and service quality from the view point of the guest. It also includes detailed checklists with over one hundred criteria for quality, in order to implement service quality into day-to-day work.
Our checklists have been proved successfully in several workshops and mystery tests. They have been useful in both, hotel chains and medium-sized hotels and restaurants.
Our checklists are being updated constantly, due to the continuous changes in guests´ expectations. This way the innovative hoteliers and restaurant-owners who implement our concept can and will have an effective system for quality measurement and control at their disposal.
We also provide questionnaires to be filled in by the guests, as to enhance hoteliers and restaurant owners to measure service-quality in a quick manner from the view of the guest. The questionnaires contain ten questions with ten different evaluation options, which have been adopted by hotels top of their class
Our here described concept depicts international and regional trends, describes what an offer should like and the most important elements in quality and service quality from the view point of the guest. It also includes detailed checklists with over one hundred criteria for quality, in order to implement service quality into day-to-day work.
Our checklists have been proved successfully in several workshops and mystery tests. They have been useful in both, hotel chains and medium-sized hotels and restaurants.
Our checklists are being updated constantly, due to the continuous changes in guests´ expectations. This way the innovative hoteliers and restaurant-owners who implement our concept can and will have an effective system for quality measurement and control at their disposal.
We also provide questionnaires to be filled in by the guests, as to enhance hoteliers and restaurant owners to measure service-quality in a quick manner from the view of the guest. The questionnaires contain ten questions with ten different evaluation options, which have been adopted by hotels top of their class
Eigene Bewertung schreiben
Es sind momentan noch keine Pressestimmen vorhanden.